Kawawang mga Magulang

Hindi ako taga city, in short taga bundok ako... nagkataong dito sa city ako nakahanap ng trabaho at wala din naman akong plano na mag trabahi sa bundok... kaya pinagpilitan kong maka pasok sa call center at mag tatatlong taon na akong call center employee..ika nga kina career ko na..sa gabi ang aking shift at nagbabayad ako ng buwanang bayad sa boarding house ko... halos lahat ng boardmates ko ay estudyante..wala naman akong problema sa kanila. kaso lang naiinis ako in the way na gumastos sila ng too much! may pa sulat sulat pa ang mga hinayupak sa parents, hihingi ng pera na kesyo para sa tuition fee, project, field trip, laboratory, boardinghouse at kung anu-ano pang kagaguhan..fuckshit!!sa kabalbalan lang pala mapupunta.. inaamin ko nung college ako gago din ako pero di ganun ka gago...slight lang ang pagka-gago ko ika nga medya-medya lang... alam nga ng pinsan ko ang kagaguhan ko sa pera kaya minsan na pag tripan nya akong sulatan at sinabi nyang sa nanay ko daw galing.....natatawa nalang ako at na realize ko malaki-laki na rin pala ang ginagasto ko.. tama na sobra na...i just want to share with you my cousins letter to me...hahhahahahha!!! enjoy reading it.....

Dear Anak,

Naipadala ko na seven thousand pesos na tuition fee mo, pinagbili na namin ang mga kalabaw natin. Ang mahal pala ng kursong COUNTER STRIKE, wala na din pala tayong baboy naibenta na din para dun sa sinasabi mo na project nyo na NOKIA N75, ang mahal naman ng project nayun. kasama din ang 12 thousand dun para sa field trip nyo sa MALL OF ASIA, anak malayo ba yun mag ingat ka sa pagbibiyahe mo, isasanla pala namin ang palayan natin para mabili mo na yung instrumentong MP3 na kinakailangan mo sa laboratory nyo. Anak komportable kaba jan sa boarding house mo san ba kamu yan… sa DRAGON LOUNGE - maganda ba dyan di ba mainit jan. Anak kamusta na pala yung group project nyo na SANMIG LIGHT napailaw nyo na ba? mataas ba nakuha nyo na grado dun.Anak sana bago pa maubos ang lahat lahat ng ari-arian natin ay maka gradweyt kana, walong taon ba talaga ang kurso mo sa SECRETARIAL, sana pag gradweyt mo makakuha ka ng trabaho kaagad kagaya ng manager ng kumpanya para mabawi natin ang mga ari arian nating sa sanglaan. ay cya nga pala anak diba sabi mo sa JOLLIBEE / MAK DONALD ka palagi kumakain ok ba naman sayo ang mga ulam dyan baka hindi masarap kawawa ka naman.Eh yung school bus nyo na TAXI sabihin mo sa driver mag ingat cya sa pag da-drive.Anak hanggang dito nalang at sa susunod ay ipapadala ko sayo ang pera na pambili mo ng ALTIS na gagamitin mo sa VACANT SUBJECT mo.

Ang nagmamahal

Itang at Inang

P.S. Anak mag aral ka ng mabuti.

10 uri ng manliligaw

ay abaw... ay have a long weekdays working, Grabe gid ang pressure kag perti gid ang obligations sa office..gusto ko na mag absent galing kadamu work pag balik kay matambak... after working at night for the whole weekdays ari naman ma blog nman ko kay weekends.. amu malang ni ang akun kalipayan ahhh... Saturday mornin after shift nka recieved ko text from one of my college friend... damu knu ang ga pangluyag sa iya kay naki pagbreak sya kay superman (amu na tawag ko sa nobyo na nga bulay-og!) syempe amu lang na ngalan nya kung kami lang ka friend ko ang ga storyahanay.. anyway may gusto na sya knu nga sabton galing ngayu sya anay advice sa akon.. wala ko pa nakilala ang gusto nya sabton but i tell her the 10 types of manliligaw xempre lalaki ako indi man ako agi amu na bal-an ko mga diskarte kang kapareho ko... siling ko sa iya, kinanglan siguraduhon mo ari ang 10 types of manug pangluyag...

1.Mr. Gwapings - mayaman, gwapo, kilala, at higit sa lahat may wheels. mataas ang confidence nya na hindi sya mababasted, kaya pag nabasted..maapektuhan ng husto ang kanyang EGO. At teyk note, malas ng chicks kung may sour grape attitude pa yan. pwede nyang sabihing “sus kala mo kung sinong maganda e pinagtyatyagaan ko lang naman sya! pwe!”
2. Mr. Quickie - ang type ng manliligaw na kada makita ang chickz e wala nang alam nasabihin kundi “kelan mo ba ako sasagutin?” o kaya “i love you na, ako ba hindi mo pa lab?” kahit na isang linggo pa lang naman syang pumoporma. kung baga dinadaan nya sa pangungulit para mabilis ang pagsagot mo.
3. Mr. Everything - linya nya ang “sagutin mo lang ako, ibibigay ko sayo lahat, lahat ngmagustuhan mo. Kahit ang pa buwan o kaya mundo.” !@#$ ka na pag nagpauto ka. dahil pag sinagot mo na yan, makakalimutan na nya ang linyang yan.
4. Mr. Stalker - eto yung type ng manliligaw na pag nagkahiwalay kayo e sisimulan kasa tanong na “kumain ka na ba?” pagkasagot mo susundan pa nya ulit ng tanong “nsan ka ngayon?” “sinong kasama mo?” “anong ginagawa mo?” at kung anu-ano pa. Basta tungkol sa daily activities mo kelangan malaman nya.
5. Mr. Take it or leave it - pag binasted mo ang ganitong type ng manliligaw, asahan mo bukas may nililigawan na sya ulit. at heto pa, hinding hindi ka na nya papansinin. period.
6. Mr. Salesman - dadaanin ka sa matatamis na salita. parang si Mr. Everything din kaya lang sya mas matindi mang-uto. yun bang tipong..”ang ganda ganda talaga ng mgamata mo..” o kaya “ang kinis kinis mo” o kaya “ang lambot ng mga kamay mo” atiba pang pang-uuto mapasagot ka lang.
7. Mr. Good Dog - eto ang nakakatuwang manliligaw. kase payag syang magpaalipin. tagabitbit ng bag mo o kahit ng mga kaibigan mo. kahit magmuka syang buntot sa tuwing may gala kayo ng mga barkada mo. nagpapakitang gilas kung baga. pero pag sinagot mo na, for sure gaganti yan.
8. Mr. Anonymous - motto nya ang “action speaks louder than voice”. wala kang kaalam-alam, nanliligaw na pala. kaya pala ang bait-bait sayo. e akala mo mabait lang talaga. hehe!
9. Mr. Second chance - sya ang pinakamasugid mong manliligaw. kahit 100 tayms mong sabihing ayaw mo sa kanya at wala na syang pag-asa ang sasabihin nya parin “Please give me a second chance”
10. Mr. Romantiko - jologs ang mga paraan nya sa panliligaw. manghaharana, pakikisamahan mga barkada mo, liligawan parents mo at laging may dalang flowers and chocolates tuwing dadalaw. pero madalas nakakapagpakilig sya ng nililigawan nya dahil sakanyang “malinis na hangarin” awww!

MGA TAUHAN SA CALL CENTER

Sa Call Center napakaraming personalidad na makikilala at makakasalamuha.

Mga Bakla. Nangunguna sila sa listahan dahil halos half ng bumubuo sa industriyang ito ay mga katulad nila , berde ang dugo.makulay, animated, pampagulo at pampasaya ng buhay.iba’t ibang klase rin ang mga bading. May old fashioned (yung mga crossdressers na babaeng babae kung kumilos at manamit. Minsan nga, mas maganda pa sila sa tunay na mga babae. Kumbaga, lantaran kung lantaran ang labanan), new generation (yung mga pa-men na tipong nung first day ng training e hindi mo aakalaing bakla. Sayang! Pinagnasaan pa naman ng mga kababaihan at kabadingan, hehe) at yung forever closet queens (so ibig sabihin hindi lang half ng call center ang nacover na nila? Hmm…) Naalala ko tuloy sabi ng isang bading kung kasama dito sa work, na kapag lumubog daw yung Ciudad ng iloilo o kaya’y boracay, isama pa ang bayan ng oton, 90% ng lalaki sa Pilipinas, mawawala, hehehe.

Mga Babaeng Bakla. Marami rin nito sa call center. Kasi nga, maraming bakla kaya dumarami rin ang mga babaeng bakla. Sila yung mga babaeng hindi pa kuntento sa pagiging babae at gusto pang maging bakla. Hay! Buhay nga naman.

Mga Tunay Na Lalaki. Ewan ko nga ba kung bakit may scarcity nito, hindi lang sa call center kundi in general na rin. Sabi nga nila, dito raw sa iloilo 1:10 na ang ratio ng babae at lalaki. Kaya naman kahit pangit, basta single, pwede na. Sayang e. Lamang tyan din. Bihira na kasi ang gwapo na single. Kung hindi bakla, o kaya pari, taken na. Swerte na lang nung iba na nakatyempo ng jackpot. For the rest, good luck.

Mga Babaeng Lalaki. Ang gulo no?! Ang ibig kong sabihin yung mga nagsasabing “i’m a man trapped in a woman’s body”. Marami din dito ang cute. Panalangin nga ng mga jowa nila “okay na sana. Masaya na sana ako. Kaya lang, sana binigyan na lang sila ng **** para kumpleto na.” di bale, there are other ways. Konti lang sila compared sa volume ng mga bakla. Kaya kung ayaw na makihati ng ibang girls sa mga lalaki, e di pila na dito.

Mga Virgin. Konti na lang sila. Dito pa sa iloilo, at saka sa dami ng malilibog na tao sa call center, mauubos na rin to eventually. Eh sino rin ba namang matinong babaeng aamin na virgin pa sila sa edad na 30 (ay sorry po, opinyon ko lang)

Mga Pa-Virgin. Hay! Mapagkunwari!!! Kung umasta demure na demure. Pero sa sleep room o kaya sa cr, malulupit. Akala mo walang experience, as in stop na ako!!!. Kapag usapang kahalayan na ang topic (na talaga namang favorite topic ng call center culture), “yuck”, “gross”, “ang bababoy nyo”, “ang sagwa, kadiri” ang maririnig mo.

Mga Pang Tourism (Giwald) . As in very accommodating. Open sa publiko. Parang carinderia. Lahat ng gustong kumain, carry lang. Pang masa talaga. Presyong abot kaya. (yan bawi ‘yan)

Mga Weird, Schizophrenic At Slightly Psychotic. Di ba? Pinaganda ko pa ang tawag sa kanila. In short, may katok, may topak, may toyo o kaya may sayad lang naman ang ibig sabihin non. Eto yung mga taong kinakausap ang sarili, bigla na lang tumatawa ng malakas, wala namang nakakatawa, at sumasagot sa telepono ng “hello, my name is___. Do you call long distance?”. Siguro, epekto na rin to ng mga irate clients na naiincounter nila at sa inaraw-araw na lack of sleep. Yearly, nag iincrease ang number nila. Kaya, beware. Hehehe!

Mga Malilibog. No need to elaborate. 90% ng mga peeps e malilibog. Totoo yan. Yung iba lang kasing hindi lantad e hindi aminado, pinipigilan, hindi pa naexcercise o nagkukunwari. I rest my case.

Mga Maangas. Asus! Marami rami din yung mga ganito.di naman lahat e masama ang ugali.meron lang mangilan ngilan na saksakan ng yabang.kala mo ba e sobrang all knowing, sobrang galing, sobrang gwapo at maganda. Hoy!!! Feeling nyo lang yun!!

Mga Pasaway (Kasama ako dito). Yung mga nagpe-personal windows, naglalaro ng online games, hindi sumusunod sa rules at nuknukan ng tigas ng ulo. Yung lahat na ng puwedeng i-rason para umabsent gagawin na. Sila yung mga agent na nagiipon ng memo (tanong niyo kay Ms. Faith kung sino sila, sino nga ba sila Leslie?)

Mga Sipsip. Ito yung mga agent na tipong mahilig tumulong sa mga officer pero di naman bukal sa loob. Gusto lang tsumismis o kaya nama’y magpalakas. Kahit saan naman meron talagang gan’to..

At marami pang iba.Iba talaga ang kulturang call center. Lahat ng pwedeng pag-usapan nadadaanan. Lalo na kung saksakan ng dami ng down time sa account. Politics, fashion, showbiz, marriage, friendship, sex (na favorite topic ng lahat, kunwari ka pa aminin mo na!), extramarital affairs, murahan, kalaswaan, babuyan, migration process, kaperahan, mga utang, pakikipagdaotan, mga problema, at shempre chismis…of course, hindi nawawala yan. It adds spice to the boredom of everyday living. Ang daming issues, drama, comedy, love story, at action sa buhay ng isang call center agent. Kaya naman buhay na buhay ang dugo naming lahat..hindi lang dahil may free coffee kay sir. Hindi lang dahil iba’t ibang kwento ng buhay ang naririnig mo gabi-gabi. Hindi lang dahil may kina career kang boylet o girlet na newbie. Kung hindi, dahil marami ka ng kaibigan, kabarkada, kakwentuhan, gimik buddies, ka close– kahit yung iba friends friends-an lang, plastikan o kaya feeling “friends” kayo.Ayos lang kahit bangag madalas ang mga kasama ko (ay!kasama rin pala ako) kasi wala kaming tulog halos araw araw. Ayos lang kahit tanghaling tapat na madalas ang inuman, pagkatapos ng shift. Okay lang kahit wala ng night life. Masaya naman hindi ba?! Masaya naman tayo. San ka pa?**********And that tells it all. A round of applause

....bLoOpErS sA CaLL cEnTeR....

The Business Processes Outsourcing (BPO) is a booming industry here in the Philippines, especially the call centers. The government in fact sees the call centers as the new cash crop, next to migrant workers, which could help the nation rise from poverty. Laws supporting this industry are currently being deliberated upon. It is surprising to find so many Filipino youths who are quite adept at communicating through English language, despite reports of decline in English proficiency among students. The thing with call centers is that one need not be a college graduate or a professional to be hired. The industry likewise provides one of the highest entry-level salary rate in the Philippines.After India, we have the second call center industry in the world now, and we are still growing. Further expansion is foreseen because outsourcing companies believes the Filipinos can speak English more fluently than Indians, and they do so with less distinct accent. However, English is still not our primary language and oftentimes faux pas happens during calls. But of course the language is not always the culprit, at times even it's the American customers who commits the boo boos. Here are some examples:
FROM my call center bloopers siguro masyadong stress lang kaya nagkakaganito...
Bato-bato sa langit ang tamaan wag magalit....


Call agent getting the customer's credit card info:
Agent: Can I have YOUR EXPIRATION DATE, sir?
Customer: My what?

Call agent giving promo spiels:
Agent: Yes ma'am... We have a cheaper rates right now in the market, and we have free registration, no connection charges, and no hidden charges. That's a great offer, DI BA bongga?
Customer: ???

Agent verifying info from customer:
Agent: Is that a P for..... (thinking)... Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like BING-BONG.

Customer trying to ask for costumer care number:
Customer: I need to know your phone number coz ill be the one to phone you back
Agent: For that concern, you can call our customer service at www.callselect.ca
Customer: Call where???!!

Agent wrapping up the sale:
Agent: Our VERIFICATORS will contact you within the next few minutes to verify information on you...
Customer: Uhm.... say what, now. Who's gonna call me?
Agent: The VERIFICATORS, sir.

Agent verifying availability of valid mode of payment:
Agent: By the way, sir, do you have a CRAYDIT card in your name?

Agent verifying customer's location:
Agent: That's 1524 WOODS DR . So, you're in 1524 woods door?
Customer: No, it's drive.
Agent: Ah, OK, DRIFE.

Agent giving the customer service web address:
Agent: It's S- as in star, T- as in tango, A- as in apple, R- as in romblon, T- as in Tango, E.... elephant...........C- tsarot.....

Agent wrapping sale, trying to give the confirmation number to customer:
Agent: I will now be giving you the confimation number and costumer service number, do you have a PEN and BALLPEN with you?

Agent trying to create urgency over the available promotion:
Agent: Are you sure you don't want to take advantage of me?
Customer: Say, what?

Agent trying to upsell a warranty:
Agent: ...... no bad connection sir i warranty you that....

Agent was asking the customer about the cost of his long distance service:
Agent: Let me just ask you.... How much are paying with your current provider right now?
Customer: Well, I'm only paying 10 cents per minute calling Cuba (--which is way cheaper than what the agent was offering)
Agent: (Surprised) tag-pila??!!

Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif-ysavan noryaorkgh road (2457 NORTH York Road)
Agent: Can you repeat that ULIT?

Agent asking the customer to be put on hold:
Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!

Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: ...uhmmm... how about B as in Boy..

Agent verifying info:
CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(Siguro egoy 'tong customer n'ya.)

Agent from a phone company entertaining a Visayan customer:
Cust: hiillo! wala kasi yung bell ng pon namin???...
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman...
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!...
CS: aahhh... yung BILL?!!!

Agent: Sir, that is C for Cubao, Q for Quiapo.....

Customer: I don't want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent:who??
Customer: I said, I want to talk to your supervisor.
Agent: speaking...
Customer: you are the supervisor?!i want to talk to your manager...
Agent:speaking...
Customer:you are the supervisor and the manager!!!?? let me talk to the president of the company!!!!!!
Agent: speaking...
Customer:$%$*&% , I rather talk to myself...

agent: yeah sir!!! we have the bist service!!! no connection charges, no monthly fees, no hidden charges, no maintenance fee and no network!!!!

agent entertaining dnc clients
client: youre useless!!!!
agent: what??? curiousless???

Irate Customer: F***k you!
Call agent: Sir, we're not allowed to say "F***k YOU!" here...

Agent: May i have your date of birth sir???
Client: its November 1, 1965
Agent: ohhhh... Your birthday is..... the day of the living dead???

...my "engot" client...

Today’s worst call dialed from a man who has something of a persecution complex. On the surface, his complaint was a simple dispute about a meter reading that his telephone line company had taken. He believed that the company misread his meter and overcharged him as a result. I get this complaint a lot, of course, but this particular caller insisted that his case was special. (aba feeling nya di sya sa canada parang peco) “I have enemies,” he said in hushed, fearful tones. “There are people out there . . . relatives . . . neighbors . . . co-workers . . . who take great pleasure in causing me pain and suffering. I have no doubt that they are the ones behind this.” The caller spoke with such solemn earnestness that I involuntarily started choking with laughter. After I stopped hacking up phlegm, I wheezily replied, “Um, okay . . . and do any of these people work for the telephone line company?” (parang kuryente ba ang pinag-uusapan...haller?) “No, not that I’m aware of,” he confessed, “but it wouldn’t matter. My enemies have a great deal of influence in this town. They have ways of getting at me . . .” (ano kayang pinagsasabi nito?) I tried to reassure the caller that misreadings occur frequently, and suggested that he take a meter reading now and report it to the telephone line company. That way, the company could compare his reading with the one they took, and see how far apart the two are. (hahaha!that is kung may makita syang metrohan ng telepono sa bahay nila...) “I’m not going anywhere near that meter,” he wailed. “That’s probably just what my enemies want me to do. For all I know, they booby-trapped it, and I’d be blown to kingdom come!” Fighting back more riotous, snorting laugher, I informed the caller in my most deadpan voice that this issue was well outside of my jurisdiction. I urged him to contact law enforcement if he felt that someone was trying to kill or maim him by tampering with his meter. (sinabayan ko pa ang pagka abnormal ng taong ito...) “I already have,” he hissed, “but they wouldn’t investigate either! It’s clear to me now that this conspiracy is even larger than I thought. All of you are in league with my enemies!” (ano gidman bala ang gina istoryahan namon???) And with that, he hung up, robbing me of my chance to reply, “Curses! Foiled again! But we’ll get you next time, mark my words . . . .moooahhbwahahaha . . . BWA-HA-HA-HA . . . BWA-HA- *ack, koff, hack* . . . damn . . . *wheeze* . . . fucking cigarettes . .

...2 mOnThS wOrTh Of ThAnK yOu’S...

for the wonderful places I’ve been to
the sun, sand and sea, mountains, Friends and to miss melody..
for all the beauty that surrounds me
for the all the trials that had made me stronger
for the raise (a raise is still a raise no matter how small or big it maybe)
for being my source of strength
for beautiful mornings after work
good food
great family
wonderful friends who stays with me
the patience
good health
tiring and sleepless weekdays
fun and lazy weekends
this chance of working at one of the best Call Center company in iloilo and givong trust in me
… and of course, being surrounded with brilliant people
the challenges that keep me going
new friends at work and at my boardinghouse
the lovely inspiration in my life!
a new Roommate (my bro)
a chance to lend a hand and reach out to more people
renewed commitment to bring the best out of my life
and for everything else that must have slipped my mind!
Thank you Lord!

..!!!Sa WaKaS MaY bLoG nA aKo!!!..

Wow. first time to have a blog! EXCITING! heheehe..Thank you nga pala sa Bestfren ko na nag turo sa akin kung panu gumawa ng sariling blog ang sarili ko rin heheheeh! pagpasencyahan nyo na lng kung di pa ayos kasi first time e d ku p alam kung anu gagawin. hehe.. so enjoy nyo na lang kung anu man un andito. so, bahala na lng kau. have fun! peace! ~magiting