....DiiN nA aNg SwELdO kO???

Why am i sitting at home after 24 hours of my pay day?
Because im damn broke. Why am i broke?
Because i spend almost all of my salary. Why?
Because i need unwind. Why?
Because im so stress. Why?
Because i just need a reason to make myself buy something and blaming it on stress. Why?
Because i really dont need the things that i buy , eg. another shirt , food , earing. Why?
Because i still have a lot of shirts, im fat and that earing is actually not that comfortable to wear in the 1st place. I knew it when i 1st tried it on but i still buy anyways. Why?
Because i cant resist beautiful earings even if it hurts my ear. Why?
Because theres a saying in hokkien ‘want beautiful dont want life’. Why?
Because you only live once , why not be beautiful and im bless with ear that can fit into those type of earings. So why waste it. Im still young to wear it and i dont want to be wearing earing in my left ear on my 80th birthday. Why?
Because my ear will really break that time la!
Ps - Theres another earing that i want to buy but its out of stock in store yet. When its available, you think i should buy ah?

....iM HiT WiTh DePrEsSiOn.....

I think theres something wrong with me. Nowadays , its either im in a very good mood or a very bad mood. Nothing in between.
Good mood behaviour
*Talk non-stop
*Laugh non-stop
*Be nice to everyone
*Up for anything
*Excited about everything
Bad mood behaviour
*Don’t even open my mouth , even when a super cute girl is talking to me (ah! wasted)
*Always angry
*Wish that my life in different
*Don’t even come out from my room if i’m at home
*Thinks that i’m the worst person in the world
*Impatient
*Feels like starting a fight even with my mother and my brother who was just trying to help
*Secretly hopes that the prettiest guy in our office falls down the stairs (i’m so mean)
*Cry non-stop over nothing
*Sometimes , only sometimes k , feels like killing someone (no one in particular) , preferably by stabbing them to death Out of 10 days , 8 days i’ll be in a very bad mood. What is wrong with me??

....WhAt i Am ThiNkiNg NoW....

When am i gonna get my next increment?
When am i gonna get my next promotion?
When am i gonna ever have enough money?
When am i gonna earn P100,000.00 a month?
When am i getting my own house?
When am i getting my 1st car?
When am i gonna lose weight?
How come some people are like that?
How come Perry likes to sleep so much?
How come i am at home on a saturday night?
How come some people are just so good looking?
Why can’t i have a pet tiger?
Why do i like barnuts so much?
Why does my mum loves my brother more?
Why was i in a bad mood that day?
What did i dream about this morning?
Where is the parents of Kokey?
How do they look like?
Oh…Brain working too hard. I got headache d. But still i need to work.

....KaPgO! kApOy NgA gOriLLa.....

8:00 a.m. early in the morning! after work, after sleepless night! bisan kapuy na gid ko, bisan daw gin bakul nga gurilya itsura ko... i went to LTO tabuc suba jaro to process my professional drivers lisence after non-prof. My non- prof driver’s license will be expired after one year pa siguro, the license was valid for 1 year wala pa 1 year pro ma pa prof na ko ya knanglan gid mu! Medyo nag init ang ulo ko pag tubang ko sa isa ka empleyado ka LTO, pag katapos sg effort ko mag kadto didto gina pakadto nila ako sa robinsons, didto knu ako ma pa drug test and medical and tsubatsutsunez! anhun ko man bi ang linteks nga drivers license nga ini ky wala man ko salakyan, bisan bisekleta??? Anhun kay kinanglan gd bi mu...
I went to LTO-Robinsons Mall bisan daw malukso na ang akun mata, mayu lang kay daw nka prepare ko bag-ong bakal lang ang shade ko nga daw ash tray ka daku.. Ari namn ang masadya ay.. nagbayad na ko nuh?? everything is okay na, subong kinanglan na ang akun urine specimen.. Ay abaw ma isa na ko ka oras sa cr wala man ko ghapon ka pahingihi, kag nag lawid pa gid ko sa cr kg wala man ghapon, i need to drink something pra ka pangihi ko... tubig, mountain dew, wala man ghapon asta nalang mag hapon wala gid ko ka pangihi....and worst mabalik nman ko bwas para mangihi lang didto....ay shet! as in ay shet liwat! hours from now ma duty ko nga wala ko tinulogan! ambut nalang ah..

anyway, lapit nalng gali concert bamboo! pag nabuta na lawas ni luts ka tatoo meaning on the next day concert na ni bamboo!

BuLLsHiT tHiNg As A tEaM LeAdEr...........

The supervisor call my attention, its bacause of my dickhead agent who always disobey the rules and metrics of this company where i am currently employed as a team leader. This the worst thing being a team leader of one team or one account in the call center. You are the one who received punishment if one of your agents make eksena on the floor. The funniest thing is that i follow all the rules and metrics to avoid punishment while my agent doing stupid things to call the attention of the upper management and ako ang i-pull out para akigan, Gush! I really want to ask the opinion of Tita Charo, Tita Mel, Tyay Evelyn and Mama munyeka, Anu himuon ko sa agent ko nga tama ka salawayun???? Even my supervisor ask me what to do with him.. Damn!!! tani ma murag-muragan na ini kay natak- an na gid ko daw namit na gid patup- an!!!

FrOm OnE aGeNt To AnOtHeR......

Dear Call Center Agent, Ang hirap ng buhay natin, no? Ngayon pa lang tayo nagsisimulang magkakilala nang mahusay, nagkakaproblema na agad tayo. Hirap pala pag nagkakilala ang dalawang tao online, tapos magkaiba pa ang oras natin. Tulad na lang nung last tayo magkausap sa YM. Patulog ka na, kaka-online ko lang. Medyo awkward pa naman ang daloy ng usapan natin nun, pakiramdam ko napakaboring kong tao. Kaya siguro ako single for 3 years in the running. Tapos ngayon, ang komunikasyon natin eh, via text lang, tapos ganun pa rin, patay pa rin dahil sa schedule. Magtetext ka, tulog na ko; pag magtetext ako, malamang tulog ka or nasa office na. Siguro kaya ako single pa rin kasi maaga ako matulog. Paano pa tayo magde-date nyan? Pag rest day mo, uuwi ka pa sa probinsya, at pagbalik mo, wala ka nang lakas para makipagkita sa akin. Dapat yata umabsent ako sa trabaho para makita ka lang. Ayoko pa naman ng umaabsent. Kaya siguro single pa rin ako hanggang ngayon. Ang gusto ko lang naman eh makausap ka nang matagal, makilala ka ng husto, makasalo sa isang simpleng hapunan, manood ng sine, tumanaw sa kawalan katabi ka. Pero eto, umaasa tayo na sana, magtugma ang ating schedule. Di pa rin ako nawawalan ng pag-asa. Darating din ang panahon natin. Ingat ka lagi. Love, Isa pang Call Center Agent

my cube

Cool Slideshows!

a letter for someone so special....

bakit ganun, parang everything has changed. kahapon lang, okey tayo. pero now that we're living in our own different dimensions, iba na rin ba? or is it only me? yikes. maybe i've expected too much. we were close. right. kaso baka i've interpreted it in a different light. mahirap talaga yung ganito. maybe you just see me as a friend. a close one, that is. i dont want to tell you how i feel naman kase baka mag-iba yung takbo ng paligid. sabi ng ibang friends, i should let you know my feelings daw. nyek, okey lang sila? i dont want to risk the friendship. alam mo, ngayon ko lang ulet nafeel to. i mean, when we're together, masaya ako. sobra. not because i like you. but because we're friends. nakakatuwa. i could just tell you anything and everything. hindi ako nahihiya. no pretensions whatsoever. kaso ang dami rin diyan na ganun din yung tingin sayo. i know im not the only one. ang friendly mo kase. you could just be anyone's bestfriend. as much as i would like to be your closest, im not demanding you to be. this time, i would teach myself not to expect anything from you. mahirap. ive learned this thing many times already. and this time, i dont want to make things difficult again, specially for me. i have to leave these concerns, of course with the Lord. i thank God for knowing you. for being your friend. kahit hindi bestfriend. ayos lang. thanks. you made me write again. i havent expressed myself maybe for the past months. im back.. and im wanting to write more. but this time, without giving misinterpretations to everything. i would leave things as they are. and if God has a different purpose for the both of us, then so be it. i wouldnt take things in my hand. God will. and i would like to say these matters to Him. Lord, You know how i feel towards this person. i just thank You and i truly appreciate this friendship. at this point, i dont want to expect anything in return. i know how it feels to get disappointed and frustrated, and i just pray that You would take the lead in this friendship. guide my feelings. and if ever, his feelings as well. Lord, if You would lead this friendship into something greater, then thanks! but if You plan otherwise, still salamat pa rin. just hold my heart. i know You have greater plans than i do. and Your thoughts are not like mine. You know what's best. and i would like to entrust You all these things. Father, please please hold my heart. sometimes i just dont know when i can be at my weakest. im willing to give this thing up to Your hands, Father. SALAMAT NG MARAMI. as for you, i dont know if you'll ever know this feeling that i have. i dont know what's next but i know, everything is perfect in God's hands. im giving you up. not because i dont like you anymore. not because im not looking forward of knowing you better.. not because im not eager to spend those brighter days ahead.. but actually, im giving you up because i want God to be God. ive been always praying for you. and it wont end there. to God be the glory. there. im just so happy kase ive learned to give her up last year pa. that was my Christmas gift to God and to myself. enjoy naman ang singlehood at masaya rin dahil siguro mas naa-appreciate ko yung friendship ngayon. wla kase akong ine-expect eh. haha. ang saya niya maging kaibigan. di ko papakilala sa inyo at baka maging masaya rin kayo. hahahaha. may isa lang akong hiling. wish ko lang may blogspot account siya diba. haha. para mapadali ang buhay. :-)

life of being a call center agent

its been almost a month since i got hired and worked as a call center agent.. its been such a bless coz i gotta earn money as my compensation but.. I'm kinda bored! Ive been calling hundreds of pipz in Canada everyday.. sitting in front of my computer. having headset and waiting for someone to answer my call.. that's my everyday routine.. ill just make sure i got coins with me to be able to have a chips in pronto and a free cup of coffee in our very mayaman company.. haaayyy... boring right??? duh! I'm not being nega.. the good thing about my job is that i have this privilage to speak with different kinds of people ( including abnormal, maniac, pschotic etc.).. i think I'm more sociable now, interactive!! that's it folks.. I'm just sharing a bit of my routine everyday.. la kasing line masyadong choppy parang may gyera sa kabilang line..hehehehe!!!

Dear Ate Helen, Kuya Eddie, Ate Mel, Tita Charo, Tiyay Evelyn at Tiya Dely

Para na to sa lahat ng narrator na mahilig mag basa ng liham ng may liham...Sometimes, I make fun of my job but most of the time there are some mistakes that I did not meant to happen... I end up laughing..(harhar..)The following are true stories and not product by imagination. Anumang pagkakatulad ay hindi sinasadya....(ahahahhaha)

Me: For future verification and security of your account, may I have your mother's maiden name?
Customer: Hancock..(she spell out but not clear so i spell it back)
Me: So that would be Hantock..H-a-n-t like tom o-c-k (she confirmed and said yes)
Customer: That is correct..
unfortunately my Q.A got this call and give me mark down for wrong verification, it's not my fault because the customer said yes and i have a deeper reason, i told my Q.A about it that makes her laugh.. "pasensya na ha..hindi kasi ako greenminded..malay ko ba na Hancock talaga iyon..hahaha.."my officemate Kevin was there and told me same thing
Kevin: ako nga eh...ung sa e-mail ad spell ko ung cox.net sabi ko so that would be cox..c-o-c-k-s dot net..
Me: ahahahhaha..at least hindi talaga ako greenminded! kakahiya sa customer yung spelling mo...ahaha..Meron pang isa na from Georgia, karamihan sa mga taga Georgia magkakaboses parang nagrarap lang at mejo mahirap maintindihan dapat ginagaya sila para magkaintindihan kayo..heheh..I have this caller na start pa lang ng call sir na ang tawag ko sa kanya..then afterwards hindi na siya sumasagot..sabi ko sir..sir..are you still there..biglang sumagot.."Im not a sir, I'm a ma'am.." buti napigilan ko tawa ko...pero grabe talaga un..pasensya na boses lalaki ka..*Meron pa, pag pinag-phonetics ang mga Kano..grabe..mttwa ka tlga, sabi nila..so that is Q like cucumber..Z like xerox E like apple..hindi mo alam kung nagpapatawa lang ba...*agent asking for credit card expiration dateAgent: may i have your expiration date?*Friend ko may caller na disable and working at same time..my friend: may i have your occupationcaller: i'm a painter and also disableMy friend: oh..that's great!According to her "that's great" daw kasi kahit disable nagwowrk p rin pero sabi namin iba rin yung dating..parang "that's great" kc dsable sya..heheh*Scripted opening spielAgent: Thank you for calling Mobility Products Unlimited my name is---how are you doing today?Customer: i'm doing great..Agent: Oh..im sorry to hear thatthey expect that all caller are not in good condition bcoz mobility products are for dsable people...ok naman sya bket sorry to hear that pa???*Maarte ang mga Kano ayaw kumausap ng Indian, may isang agent na sinagot ang customer sa sobrang inisCustomer: Are u an indian?Agent: No..are you?******Sa sobrang dami ay hindi ko na mabilang, kpag ngresign ako cguro ma-mimiss ko yung mga ganitong scene..heheh..*******mga call center agents dyan..dagdag naman kayo ng nakakatawa nyong experience sa job nyo..

call center blooperz part 2

Ang Call Center industry... Ang hirap maging call center agent... kahit sa sarili ko marami-rami na rin ang bloopers ko.. Meaning, indi lang isa ang kaladlawan sa call center damu man da ang naga kapalpak...siguro nerbyus and excited amu na nga ga basa kag ga tig-a ang ila pronounciation.Admit ko may problema gidman guro ako sa pronounciation. Naga pasalamat gid ako sa patience sang amun trainor sa GMCI kay kung lip-ot na sya patience basi nagmarka na sa guya ko ang hills ka boots nya...heheheeh!!! thanks gid miss Mel... Anyway i-share ko naman sa inyo ang mga funny nga nabatian ko sa mga call center nga na ubrahan ko... sa duha ka call center nga naubrahan ko damu gid ang medyo nabatian ko nga daw mahulog ako sa pulongkuan ko...bisan akon bloopers ari man dri wala ko lang gin butangan name ko kay basi kmu nman mahulog sa bangko... natural lang gid siguro sa call center nga may mga amu sini.... read and tawa!

isa pa, nabatian ko ini nga gin himu ka isa ka gent sa iya terminal . monitored by QA: Customer: and where are you located?
agent: were located in Iloilo, Pelepens!
(tumbling si QA at binalik sa training ang agent. hahaha)

Ari pa gid ang additi0naL bL0opers:actuaL c0nversati0n sang isa ka customer service rep. Filipin0 CUST: darLing are y0u a fiLipin0? (tagaL0g na tagaL0g yung accent)
CSR: n0 ma'am I'm an american... (with c0nvicti0n per0 tagaL0g na tagaL0g din yung accent!)
FiLipino CUST: are y0u sure ih0?
CSR: yes ma'am.
FiLipin0 CUST: sigurad0 ka?
CSR: yes ma'am.
(eh kaLa k0 ba kan0 ka?... )

Amo ni maghandLe sang caLLs pag hindi nakapag red buLL tap0s waLa pang tuL0g...Inbound agent ni sa ya! ring... ring... (bag0ng sulod na caLL)
CSR: thank y0u f0r h0Lding...
(aba ayuz yung 0pening spieL m0... pasad0 sa QA yan!)

Amo ni ya ang dalagan sang c0nversati0n kapag ang kausap m0 eh hindi marun0ng umintindi ng engLish...
CSR: 0kay sir, Let's check if y0u wiLL be abLe t0 g0 0nLine n0w...
CUST: yes... (yes Lang ng yes kase et0ng HAPON na it0... )
CSR: type in www.CALLSELECT.com
CUST: what? CALLSELECT.cot?
CSR: n0 sir... CALLSELECT.com...
CUST: CALLSELECT.cot?
CSR: n0 sir... com... C-O-M
CUST: cot?
CSR: (asar na) .com sir!
CUST: aahhh... CALLSELECT.cot.
(may cot na gali nga d0main... ganun ba sa Japan? gaLing!)

bag0ng Labas Lang sa sine ng I-R0b0t... kakasine Lang ata ng CSR na it0...
CSR: 0kay that's I as in R0b0t!
CUST: what?
(ayuz sa ph0netics ha... )

AY abaw ari pa gid di makuha sa phonetics dal-a sa sounds..
CSR: It's C as in CAT.
CUST: what?
CSR: C as in CAT. C-A-T... me0w me0w...
(ayuz! very specific na yan ha baka hindi m0 pa magets...)

Ari ang versi0n B muLa sa team mate niya man:
CSR: It's C as in CharLie... S as in Shiela... and D as in Dog
CUST: Did y0u say B as in Bag?
CSR: No sir, it's D as in Dog... arf arf...
(ayuz! gaLing ata sa z0o et0ng daLawang t0!)

habang may caLL et0ng agent na it0 eh bigLang may mga dumaan nanagkwekwentuhan ng maLakas in ilonggo...
CUST: wh0 are th0se pe0pLe? Are y0u in India?
CSR: N0... y0u're in PhiLippines..
(teka naLit0 ak0... sin0 bang nasa PhiLippines? yung caLLer 0 yung agent? Nasan ba ak0 ateh? )

CS: Thank you for calling... this is Candy, how may I help you?
Cust: What did you say your name was... Mandy?
CS: No, sir, it's Candy...
Cust: Sorry, can't hear ya... didja say Mandy?
CS: No, sir.. Candy, sir... Candy... as in Storck!!!
(oohhh... now I get it!!!)

CS: Alright, let me verify that... Was that a "G" as in golf?
Cust (with a different accent): NO! That was a "G" as in GEBRA! (z as in zebra)
(Oh, Gebra!!! like the one in the Goo?!!!... Gusme... Gon't gou get git?)

CS: Yeah, sir... sir... are you there?
Cust: Yes, yes, I'm there!
(siguro gahampang ni sila ya sang Counter Strike...)

CS: ... So that's I as in I...
(... O as in Oh, & U as in You...)

CS: Ok, sir... do u have a PEN and a PENCIL ready?
Cust: What?!!
CS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...
(klap! klap! klap!)

CS: ...May I please speak with Mr. Mike Jones?
Contact: Oh, he's deceased!!!.. .
CS: Should I just call back for him then???
(...sure, as soon as he comes out of the ground and reports back to work...)

CS: it wont take long... Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes....
(ay shyet!!!)

CS: ...I'd like to speak with Billy Thompson please???
Contact: He's not in. Would you like to leave a message in his voicemail?
CS: Sure, SIGE... (ay shyet, ulet!!!)

CS: ...I'm looking for Mr. John Brown???...
Contact: Uh... he's not here...
CS: Oh... HE'S NOT HERE?...
(ay shyet pa rin ba to???)

Cust: What is that again?
CS: C-H-K-D-S-K... that is... C as in Charlie... H as in Harley... K as inKarly... D as in Darley... S as in Sarley... and K as in Karly...
(gleng-gleng... bagong version...)

these really happened some of my friends are sa iban nga Outbound kolcenter man dri sa iloilo akording ni sa ila...(CSR - Customer Service Representative)
1. CSR: Do you have any child so we could send out these gifts to you?
CLIENT: I'm sorry but i don't have any child.
CSR: Oh i understand, what about any grandchild?
(wala ngang anak di ba, asa ka pang may apo)

2. CSR: . . . and for our records, may i know your child's bday?
CLIENT: I don't know her bday. .
CSR: Oh come on, it's your responsibility to know your child's bday.
(tarayan ba ang customer?)