MGA TAUHAN SA CALL CENTER

Sa Call Center napakaraming personalidad na makikilala at makakasalamuha.

Mga Bakla. Nangunguna sila sa listahan dahil halos half ng bumubuo sa industriyang ito ay mga katulad nila , berde ang dugo.makulay, animated, pampagulo at pampasaya ng buhay.iba’t ibang klase rin ang mga bading. May old fashioned (yung mga crossdressers na babaeng babae kung kumilos at manamit. Minsan nga, mas maganda pa sila sa tunay na mga babae. Kumbaga, lantaran kung lantaran ang labanan), new generation (yung mga pa-men na tipong nung first day ng training e hindi mo aakalaing bakla. Sayang! Pinagnasaan pa naman ng mga kababaihan at kabadingan, hehe) at yung forever closet queens (so ibig sabihin hindi lang half ng call center ang nacover na nila? Hmm…) Naalala ko tuloy sabi ng isang bading kung kasama dito sa work, na kapag lumubog daw yung Ciudad ng iloilo o kaya’y boracay, isama pa ang bayan ng oton, 90% ng lalaki sa Pilipinas, mawawala, hehehe.

Mga Babaeng Bakla. Marami rin nito sa call center. Kasi nga, maraming bakla kaya dumarami rin ang mga babaeng bakla. Sila yung mga babaeng hindi pa kuntento sa pagiging babae at gusto pang maging bakla. Hay! Buhay nga naman.

Mga Tunay Na Lalaki. Ewan ko nga ba kung bakit may scarcity nito, hindi lang sa call center kundi in general na rin. Sabi nga nila, dito raw sa iloilo 1:10 na ang ratio ng babae at lalaki. Kaya naman kahit pangit, basta single, pwede na. Sayang e. Lamang tyan din. Bihira na kasi ang gwapo na single. Kung hindi bakla, o kaya pari, taken na. Swerte na lang nung iba na nakatyempo ng jackpot. For the rest, good luck.

Mga Babaeng Lalaki. Ang gulo no?! Ang ibig kong sabihin yung mga nagsasabing “i’m a man trapped in a woman’s body”. Marami din dito ang cute. Panalangin nga ng mga jowa nila “okay na sana. Masaya na sana ako. Kaya lang, sana binigyan na lang sila ng **** para kumpleto na.” di bale, there are other ways. Konti lang sila compared sa volume ng mga bakla. Kaya kung ayaw na makihati ng ibang girls sa mga lalaki, e di pila na dito.

Mga Virgin. Konti na lang sila. Dito pa sa iloilo, at saka sa dami ng malilibog na tao sa call center, mauubos na rin to eventually. Eh sino rin ba namang matinong babaeng aamin na virgin pa sila sa edad na 30 (ay sorry po, opinyon ko lang)

Mga Pa-Virgin. Hay! Mapagkunwari!!! Kung umasta demure na demure. Pero sa sleep room o kaya sa cr, malulupit. Akala mo walang experience, as in stop na ako!!!. Kapag usapang kahalayan na ang topic (na talaga namang favorite topic ng call center culture), “yuck”, “gross”, “ang bababoy nyo”, “ang sagwa, kadiri” ang maririnig mo.

Mga Pang Tourism (Giwald) . As in very accommodating. Open sa publiko. Parang carinderia. Lahat ng gustong kumain, carry lang. Pang masa talaga. Presyong abot kaya. (yan bawi ‘yan)

Mga Weird, Schizophrenic At Slightly Psychotic. Di ba? Pinaganda ko pa ang tawag sa kanila. In short, may katok, may topak, may toyo o kaya may sayad lang naman ang ibig sabihin non. Eto yung mga taong kinakausap ang sarili, bigla na lang tumatawa ng malakas, wala namang nakakatawa, at sumasagot sa telepono ng “hello, my name is___. Do you call long distance?”. Siguro, epekto na rin to ng mga irate clients na naiincounter nila at sa inaraw-araw na lack of sleep. Yearly, nag iincrease ang number nila. Kaya, beware. Hehehe!

Mga Malilibog. No need to elaborate. 90% ng mga peeps e malilibog. Totoo yan. Yung iba lang kasing hindi lantad e hindi aminado, pinipigilan, hindi pa naexcercise o nagkukunwari. I rest my case.

Mga Maangas. Asus! Marami rami din yung mga ganito.di naman lahat e masama ang ugali.meron lang mangilan ngilan na saksakan ng yabang.kala mo ba e sobrang all knowing, sobrang galing, sobrang gwapo at maganda. Hoy!!! Feeling nyo lang yun!!

Mga Pasaway (Kasama ako dito). Yung mga nagpe-personal windows, naglalaro ng online games, hindi sumusunod sa rules at nuknukan ng tigas ng ulo. Yung lahat na ng puwedeng i-rason para umabsent gagawin na. Sila yung mga agent na nagiipon ng memo (tanong niyo kay Ms. Faith kung sino sila, sino nga ba sila Leslie?)

Mga Sipsip. Ito yung mga agent na tipong mahilig tumulong sa mga officer pero di naman bukal sa loob. Gusto lang tsumismis o kaya nama’y magpalakas. Kahit saan naman meron talagang gan’to..

At marami pang iba.Iba talaga ang kulturang call center. Lahat ng pwedeng pag-usapan nadadaanan. Lalo na kung saksakan ng dami ng down time sa account. Politics, fashion, showbiz, marriage, friendship, sex (na favorite topic ng lahat, kunwari ka pa aminin mo na!), extramarital affairs, murahan, kalaswaan, babuyan, migration process, kaperahan, mga utang, pakikipagdaotan, mga problema, at shempre chismis…of course, hindi nawawala yan. It adds spice to the boredom of everyday living. Ang daming issues, drama, comedy, love story, at action sa buhay ng isang call center agent. Kaya naman buhay na buhay ang dugo naming lahat..hindi lang dahil may free coffee kay sir. Hindi lang dahil iba’t ibang kwento ng buhay ang naririnig mo gabi-gabi. Hindi lang dahil may kina career kang boylet o girlet na newbie. Kung hindi, dahil marami ka ng kaibigan, kabarkada, kakwentuhan, gimik buddies, ka close– kahit yung iba friends friends-an lang, plastikan o kaya feeling “friends” kayo.Ayos lang kahit bangag madalas ang mga kasama ko (ay!kasama rin pala ako) kasi wala kaming tulog halos araw araw. Ayos lang kahit tanghaling tapat na madalas ang inuman, pagkatapos ng shift. Okay lang kahit wala ng night life. Masaya naman hindi ba?! Masaya naman tayo. San ka pa?**********And that tells it all. A round of applause

....bLoOpErS sA CaLL cEnTeR....

The Business Processes Outsourcing (BPO) is a booming industry here in the Philippines, especially the call centers. The government in fact sees the call centers as the new cash crop, next to migrant workers, which could help the nation rise from poverty. Laws supporting this industry are currently being deliberated upon. It is surprising to find so many Filipino youths who are quite adept at communicating through English language, despite reports of decline in English proficiency among students. The thing with call centers is that one need not be a college graduate or a professional to be hired. The industry likewise provides one of the highest entry-level salary rate in the Philippines.After India, we have the second call center industry in the world now, and we are still growing. Further expansion is foreseen because outsourcing companies believes the Filipinos can speak English more fluently than Indians, and they do so with less distinct accent. However, English is still not our primary language and oftentimes faux pas happens during calls. But of course the language is not always the culprit, at times even it's the American customers who commits the boo boos. Here are some examples:
FROM my call center bloopers siguro masyadong stress lang kaya nagkakaganito...
Bato-bato sa langit ang tamaan wag magalit....


Call agent getting the customer's credit card info:
Agent: Can I have YOUR EXPIRATION DATE, sir?
Customer: My what?

Call agent giving promo spiels:
Agent: Yes ma'am... We have a cheaper rates right now in the market, and we have free registration, no connection charges, and no hidden charges. That's a great offer, DI BA bongga?
Customer: ???

Agent verifying info from customer:
Agent: Is that a P for..... (thinking)... Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like BING-BONG.

Customer trying to ask for costumer care number:
Customer: I need to know your phone number coz ill be the one to phone you back
Agent: For that concern, you can call our customer service at www.callselect.ca
Customer: Call where???!!

Agent wrapping up the sale:
Agent: Our VERIFICATORS will contact you within the next few minutes to verify information on you...
Customer: Uhm.... say what, now. Who's gonna call me?
Agent: The VERIFICATORS, sir.

Agent verifying availability of valid mode of payment:
Agent: By the way, sir, do you have a CRAYDIT card in your name?

Agent verifying customer's location:
Agent: That's 1524 WOODS DR . So, you're in 1524 woods door?
Customer: No, it's drive.
Agent: Ah, OK, DRIFE.

Agent giving the customer service web address:
Agent: It's S- as in star, T- as in tango, A- as in apple, R- as in romblon, T- as in Tango, E.... elephant...........C- tsarot.....

Agent wrapping sale, trying to give the confirmation number to customer:
Agent: I will now be giving you the confimation number and costumer service number, do you have a PEN and BALLPEN with you?

Agent trying to create urgency over the available promotion:
Agent: Are you sure you don't want to take advantage of me?
Customer: Say, what?

Agent trying to upsell a warranty:
Agent: ...... no bad connection sir i warranty you that....

Agent was asking the customer about the cost of his long distance service:
Agent: Let me just ask you.... How much are paying with your current provider right now?
Customer: Well, I'm only paying 10 cents per minute calling Cuba (--which is way cheaper than what the agent was offering)
Agent: (Surprised) tag-pila??!!

Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif-ysavan noryaorkgh road (2457 NORTH York Road)
Agent: Can you repeat that ULIT?

Agent asking the customer to be put on hold:
Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!

Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: ...uhmmm... how about B as in Boy..

Agent verifying info:
CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(Siguro egoy 'tong customer n'ya.)

Agent from a phone company entertaining a Visayan customer:
Cust: hiillo! wala kasi yung bell ng pon namin???...
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman...
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!...
CS: aahhh... yung BILL?!!!

Agent: Sir, that is C for Cubao, Q for Quiapo.....

Customer: I don't want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent:who??
Customer: I said, I want to talk to your supervisor.
Agent: speaking...
Customer: you are the supervisor?!i want to talk to your manager...
Agent:speaking...
Customer:you are the supervisor and the manager!!!?? let me talk to the president of the company!!!!!!
Agent: speaking...
Customer:$%$*&% , I rather talk to myself...

agent: yeah sir!!! we have the bist service!!! no connection charges, no monthly fees, no hidden charges, no maintenance fee and no network!!!!

agent entertaining dnc clients
client: youre useless!!!!
agent: what??? curiousless???

Irate Customer: F***k you!
Call agent: Sir, we're not allowed to say "F***k YOU!" here...

Agent: May i have your date of birth sir???
Client: its November 1, 1965
Agent: ohhhh... Your birthday is..... the day of the living dead???