life of being a call center agent

its been almost a month since i got hired and worked as a call center agent.. its been such a bless coz i gotta earn money as my compensation but.. I'm kinda bored! Ive been calling hundreds of pipz in Canada everyday.. sitting in front of my computer. having headset and waiting for someone to answer my call.. that's my everyday routine.. ill just make sure i got coins with me to be able to have a chips in pronto and a free cup of coffee in our very mayaman company.. haaayyy... boring right??? duh! I'm not being nega.. the good thing about my job is that i have this privilage to speak with different kinds of people ( including abnormal, maniac, pschotic etc.).. i think I'm more sociable now, interactive!! that's it folks.. I'm just sharing a bit of my routine everyday.. la kasing line masyadong choppy parang may gyera sa kabilang line..hehehehe!!!

Dear Ate Helen, Kuya Eddie, Ate Mel, Tita Charo, Tiyay Evelyn at Tiya Dely

Para na to sa lahat ng narrator na mahilig mag basa ng liham ng may liham...Sometimes, I make fun of my job but most of the time there are some mistakes that I did not meant to happen... I end up laughing..(harhar..)The following are true stories and not product by imagination. Anumang pagkakatulad ay hindi sinasadya....(ahahahhaha)

Me: For future verification and security of your account, may I have your mother's maiden name?
Customer: Hancock..(she spell out but not clear so i spell it back)
Me: So that would be Hantock..H-a-n-t like tom o-c-k (she confirmed and said yes)
Customer: That is correct..
unfortunately my Q.A got this call and give me mark down for wrong verification, it's not my fault because the customer said yes and i have a deeper reason, i told my Q.A about it that makes her laugh.. "pasensya na ha..hindi kasi ako greenminded..malay ko ba na Hancock talaga iyon..hahaha.."my officemate Kevin was there and told me same thing
Kevin: ako nga eh...ung sa e-mail ad spell ko ung cox.net sabi ko so that would be cox..c-o-c-k-s dot net..
Me: ahahahhaha..at least hindi talaga ako greenminded! kakahiya sa customer yung spelling mo...ahaha..Meron pang isa na from Georgia, karamihan sa mga taga Georgia magkakaboses parang nagrarap lang at mejo mahirap maintindihan dapat ginagaya sila para magkaintindihan kayo..heheh..I have this caller na start pa lang ng call sir na ang tawag ko sa kanya..then afterwards hindi na siya sumasagot..sabi ko sir..sir..are you still there..biglang sumagot.."Im not a sir, I'm a ma'am.." buti napigilan ko tawa ko...pero grabe talaga un..pasensya na boses lalaki ka..*Meron pa, pag pinag-phonetics ang mga Kano..grabe..mttwa ka tlga, sabi nila..so that is Q like cucumber..Z like xerox E like apple..hindi mo alam kung nagpapatawa lang ba...*agent asking for credit card expiration dateAgent: may i have your expiration date?*Friend ko may caller na disable and working at same time..my friend: may i have your occupationcaller: i'm a painter and also disableMy friend: oh..that's great!According to her "that's great" daw kasi kahit disable nagwowrk p rin pero sabi namin iba rin yung dating..parang "that's great" kc dsable sya..heheh*Scripted opening spielAgent: Thank you for calling Mobility Products Unlimited my name is---how are you doing today?Customer: i'm doing great..Agent: Oh..im sorry to hear thatthey expect that all caller are not in good condition bcoz mobility products are for dsable people...ok naman sya bket sorry to hear that pa???*Maarte ang mga Kano ayaw kumausap ng Indian, may isang agent na sinagot ang customer sa sobrang inisCustomer: Are u an indian?Agent: No..are you?******Sa sobrang dami ay hindi ko na mabilang, kpag ngresign ako cguro ma-mimiss ko yung mga ganitong scene..heheh..*******mga call center agents dyan..dagdag naman kayo ng nakakatawa nyong experience sa job nyo..

call center blooperz part 2

Ang Call Center industry... Ang hirap maging call center agent... kahit sa sarili ko marami-rami na rin ang bloopers ko.. Meaning, indi lang isa ang kaladlawan sa call center damu man da ang naga kapalpak...siguro nerbyus and excited amu na nga ga basa kag ga tig-a ang ila pronounciation.Admit ko may problema gidman guro ako sa pronounciation. Naga pasalamat gid ako sa patience sang amun trainor sa GMCI kay kung lip-ot na sya patience basi nagmarka na sa guya ko ang hills ka boots nya...heheheeh!!! thanks gid miss Mel... Anyway i-share ko naman sa inyo ang mga funny nga nabatian ko sa mga call center nga na ubrahan ko... sa duha ka call center nga naubrahan ko damu gid ang medyo nabatian ko nga daw mahulog ako sa pulongkuan ko...bisan akon bloopers ari man dri wala ko lang gin butangan name ko kay basi kmu nman mahulog sa bangko... natural lang gid siguro sa call center nga may mga amu sini.... read and tawa!

isa pa, nabatian ko ini nga gin himu ka isa ka gent sa iya terminal . monitored by QA: Customer: and where are you located?
agent: were located in Iloilo, Pelepens!
(tumbling si QA at binalik sa training ang agent. hahaha)

Ari pa gid ang additi0naL bL0opers:actuaL c0nversati0n sang isa ka customer service rep. Filipin0 CUST: darLing are y0u a fiLipin0? (tagaL0g na tagaL0g yung accent)
CSR: n0 ma'am I'm an american... (with c0nvicti0n per0 tagaL0g na tagaL0g din yung accent!)
FiLipino CUST: are y0u sure ih0?
CSR: yes ma'am.
FiLipin0 CUST: sigurad0 ka?
CSR: yes ma'am.
(eh kaLa k0 ba kan0 ka?... )

Amo ni maghandLe sang caLLs pag hindi nakapag red buLL tap0s waLa pang tuL0g...Inbound agent ni sa ya! ring... ring... (bag0ng sulod na caLL)
CSR: thank y0u f0r h0Lding...
(aba ayuz yung 0pening spieL m0... pasad0 sa QA yan!)

Amo ni ya ang dalagan sang c0nversati0n kapag ang kausap m0 eh hindi marun0ng umintindi ng engLish...
CSR: 0kay sir, Let's check if y0u wiLL be abLe t0 g0 0nLine n0w...
CUST: yes... (yes Lang ng yes kase et0ng HAPON na it0... )
CSR: type in www.CALLSELECT.com
CUST: what? CALLSELECT.cot?
CSR: n0 sir... CALLSELECT.com...
CUST: CALLSELECT.cot?
CSR: n0 sir... com... C-O-M
CUST: cot?
CSR: (asar na) .com sir!
CUST: aahhh... CALLSELECT.cot.
(may cot na gali nga d0main... ganun ba sa Japan? gaLing!)

bag0ng Labas Lang sa sine ng I-R0b0t... kakasine Lang ata ng CSR na it0...
CSR: 0kay that's I as in R0b0t!
CUST: what?
(ayuz sa ph0netics ha... )

AY abaw ari pa gid di makuha sa phonetics dal-a sa sounds..
CSR: It's C as in CAT.
CUST: what?
CSR: C as in CAT. C-A-T... me0w me0w...
(ayuz! very specific na yan ha baka hindi m0 pa magets...)

Ari ang versi0n B muLa sa team mate niya man:
CSR: It's C as in CharLie... S as in Shiela... and D as in Dog
CUST: Did y0u say B as in Bag?
CSR: No sir, it's D as in Dog... arf arf...
(ayuz! gaLing ata sa z0o et0ng daLawang t0!)

habang may caLL et0ng agent na it0 eh bigLang may mga dumaan nanagkwekwentuhan ng maLakas in ilonggo...
CUST: wh0 are th0se pe0pLe? Are y0u in India?
CSR: N0... y0u're in PhiLippines..
(teka naLit0 ak0... sin0 bang nasa PhiLippines? yung caLLer 0 yung agent? Nasan ba ak0 ateh? )

CS: Thank you for calling... this is Candy, how may I help you?
Cust: What did you say your name was... Mandy?
CS: No, sir, it's Candy...
Cust: Sorry, can't hear ya... didja say Mandy?
CS: No, sir.. Candy, sir... Candy... as in Storck!!!
(oohhh... now I get it!!!)

CS: Alright, let me verify that... Was that a "G" as in golf?
Cust (with a different accent): NO! That was a "G" as in GEBRA! (z as in zebra)
(Oh, Gebra!!! like the one in the Goo?!!!... Gusme... Gon't gou get git?)

CS: Yeah, sir... sir... are you there?
Cust: Yes, yes, I'm there!
(siguro gahampang ni sila ya sang Counter Strike...)

CS: ... So that's I as in I...
(... O as in Oh, & U as in You...)

CS: Ok, sir... do u have a PEN and a PENCIL ready?
Cust: What?!!
CS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...
(klap! klap! klap!)

CS: ...May I please speak with Mr. Mike Jones?
Contact: Oh, he's deceased!!!.. .
CS: Should I just call back for him then???
(...sure, as soon as he comes out of the ground and reports back to work...)

CS: it wont take long... Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes....
(ay shyet!!!)

CS: ...I'd like to speak with Billy Thompson please???
Contact: He's not in. Would you like to leave a message in his voicemail?
CS: Sure, SIGE... (ay shyet, ulet!!!)

CS: ...I'm looking for Mr. John Brown???...
Contact: Uh... he's not here...
CS: Oh... HE'S NOT HERE?...
(ay shyet pa rin ba to???)

Cust: What is that again?
CS: C-H-K-D-S-K... that is... C as in Charlie... H as in Harley... K as inKarly... D as in Darley... S as in Sarley... and K as in Karly...
(gleng-gleng... bagong version...)

these really happened some of my friends are sa iban nga Outbound kolcenter man dri sa iloilo akording ni sa ila...(CSR - Customer Service Representative)
1. CSR: Do you have any child so we could send out these gifts to you?
CLIENT: I'm sorry but i don't have any child.
CSR: Oh i understand, what about any grandchild?
(wala ngang anak di ba, asa ka pang may apo)

2. CSR: . . . and for our records, may i know your child's bday?
CLIENT: I don't know her bday. .
CSR: Oh come on, it's your responsibility to know your child's bday.
(tarayan ba ang customer?)