Dear Ate Helen, Kuya Eddie, Ate Mel, Tita Charo, Tiyay Evelyn at Tiya Dely

Para na to sa lahat ng narrator na mahilig mag basa ng liham ng may liham...Sometimes, I make fun of my job but most of the time there are some mistakes that I did not meant to happen... I end up laughing..(harhar..)The following are true stories and not product by imagination. Anumang pagkakatulad ay hindi sinasadya....(ahahahhaha)

Me: For future verification and security of your account, may I have your mother's maiden name?
Customer: Hancock..(she spell out but not clear so i spell it back)
Me: So that would be Hantock..H-a-n-t like tom o-c-k (she confirmed and said yes)
Customer: That is correct..
unfortunately my Q.A got this call and give me mark down for wrong verification, it's not my fault because the customer said yes and i have a deeper reason, i told my Q.A about it that makes her laugh.. "pasensya na ha..hindi kasi ako greenminded..malay ko ba na Hancock talaga iyon..hahaha.."my officemate Kevin was there and told me same thing
Kevin: ako nga eh...ung sa e-mail ad spell ko ung cox.net sabi ko so that would be cox..c-o-c-k-s dot net..
Me: ahahahhaha..at least hindi talaga ako greenminded! kakahiya sa customer yung spelling mo...ahaha..Meron pang isa na from Georgia, karamihan sa mga taga Georgia magkakaboses parang nagrarap lang at mejo mahirap maintindihan dapat ginagaya sila para magkaintindihan kayo..heheh..I have this caller na start pa lang ng call sir na ang tawag ko sa kanya..then afterwards hindi na siya sumasagot..sabi ko sir..sir..are you still there..biglang sumagot.."Im not a sir, I'm a ma'am.." buti napigilan ko tawa ko...pero grabe talaga un..pasensya na boses lalaki ka..*Meron pa, pag pinag-phonetics ang mga Kano..grabe..mttwa ka tlga, sabi nila..so that is Q like cucumber..Z like xerox E like apple..hindi mo alam kung nagpapatawa lang ba...*agent asking for credit card expiration dateAgent: may i have your expiration date?*Friend ko may caller na disable and working at same time..my friend: may i have your occupationcaller: i'm a painter and also disableMy friend: oh..that's great!According to her "that's great" daw kasi kahit disable nagwowrk p rin pero sabi namin iba rin yung dating..parang "that's great" kc dsable sya..heheh*Scripted opening spielAgent: Thank you for calling Mobility Products Unlimited my name is---how are you doing today?Customer: i'm doing great..Agent: Oh..im sorry to hear thatthey expect that all caller are not in good condition bcoz mobility products are for dsable people...ok naman sya bket sorry to hear that pa???*Maarte ang mga Kano ayaw kumausap ng Indian, may isang agent na sinagot ang customer sa sobrang inisCustomer: Are u an indian?Agent: No..are you?******Sa sobrang dami ay hindi ko na mabilang, kpag ngresign ako cguro ma-mimiss ko yung mga ganitong scene..heheh..*******mga call center agents dyan..dagdag naman kayo ng nakakatawa nyong experience sa job nyo..