The supervisor call my attention, its bacause of my dickhead agent who always disobey the rules and metrics of this company where i am currently employed as a team leader. This the worst thing being a team leader of one team or one account in the call center. You are the one who received punishment if one of your agents make eksena on the floor. The funniest thing is that i follow all the rules and metrics to avoid punishment while my agent doing stupid things to call the attention of the upper management and ako ang i-pull out para akigan, Gush! I really want to ask the opinion of Tita Charo, Tita Mel, Tyay Evelyn and Mama munyeka, Anu himuon ko sa agent ko nga tama ka salawayun???? Even my supervisor ask me what to do with him.. Damn!!! tani ma murag-muragan na ini kay natak- an na gid ko daw namit na gid patup- an!!!
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